1.3 million agents in North America make outbound calls for telemarketing, proactive customer service or collections. In recent years, stringent regulatory requirements have made it increasingly challenging for contact centers to engage in outbound dialing activities.
A new study conducted by Wakefield Research shows how consumers really feel about being contacted by solicitors.
Scroll through the slideshare for the key findings:
Visit the Five9 TCPA Resource Center to learn more about the regulations and specific legal risks that outbound calling operations face under TCPA:
This survey was conducted by Wakefield Research (www.wakefieldresearch.com) among 1,000 nationally representative U.S. adults ages 18+, between October 29th and November 5th, 2014.
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